Customer Support Representative

Provide timely and effective support to customers using Cars X software, addressing inquiries, troubleshooting technical issues, and resolving customer concerns.
Communicate with customers via email, phone, or chat to provide assistance and guidance in using the software.
Document and track customer interactions, including issues reported and resolutions provided, using a CRM system.
Collaborate with the product development team to escalate and prioritize technical issues, and advocate for customer needs and feedback.
Required skills: Strong interpersonal and communication skills, ability to empathize with customers and remain patient under pressure, technical aptitude to understand software functionality and troubleshoot issues, and attention to detail.

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